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ChatLyn
Privacy Policy

Privacy Policy — ChatLyn

Effective Date: May 2026

Welcome to ChatLyn. This Privacy Policy explains how ChatLyn (ChatLyn, we, our, or us) collects, uses, processes, stores, and protects information when customers, businesses, and end users access or use our services.

ChatLyn is a WhatsApp-first CRM and messaging platform that enables businesses to manage customer communication, broadcasts, automation, analytics, and WhatsApp Business integrations.

By accessing or using ChatLyn, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

1.1 Business Account Information

When businesses register for ChatLyn, we may collect:

  • Company or business name
  • Contact person name
  • Email address
  • Phone number
  • Billing information
  • Organization/workspace information
  • Meta Business Manager identifiers
  • WhatsApp Business Account (WABA) identifiers
  • WhatsApp phone number IDs
  • OAuth tokens and integration metadata

1.2 Messaging & Communication Data

To provide WhatsApp Business messaging services, ChatLyn may process:

  • Customer phone numbers
  • Message content
  • Message templates
  • Media attachments
  • Delivery/read statuses
  • Conversation metadata
  • Webhook events
  • Automation rules and triggers
  • Broadcast campaign information
  • API request and response logs
  • Inbox interactions

1.3 Technical & Usage Data

We may automatically collect:

  • IP addresses
  • Browser/device information
  • Log data
  • Usage analytics
  • Authentication events
  • Session information
  • Error and crash reports
  • Security and fraud-prevention signals

2. How We Use Information

ChatLyn uses collected information to:

  • Provide WhatsApp Business messaging services
  • Enable inbox, automation, CRM, analytics, and broadcast features
  • Process WhatsApp API requests and webhooks
  • Authenticate users and organizations
  • Manage WhatsApp Business integrations
  • Improve platform reliability and performance
  • Provide customer support
  • Prevent fraud, abuse, spam, or unauthorized activity
  • Comply with legal obligations
  • Process billing and subscriptions
  • Monitor service health and system security

We do not sell customer or end-user personal data.

3. WhatsApp & Meta Platform Responsibilities

Businesses using ChatLyn are responsible for:

  • Obtaining valid customer consent before sending WhatsApp messages
  • Managing opt-ins and opt-outs
  • Complying with WhatsApp Business Messaging Policy
  • Ensuring lawful communication practices
  • Managing uploaded contacts and campaign recipients

ChatLyn acts as a platform and infrastructure provider and processes data on behalf of customers.

4. Data Sharing & Third Parties

We may share data only with necessary service providers and partners, including:

  • Meta Platforms / WhatsApp
  • Cloud hosting providers
  • Database and infrastructure vendors
  • Payment processors
  • Analytics and monitoring providers
  • Customer support tools
  • Security and fraud prevention services
  • Legal authorities when required by law

We do not sell or rent personal data.

5. Data Retention

ChatLyn retains information only as long as necessary to provide services, maintain platform functionality, comply with legal obligations, resolve disputes, prevent fraud or abuse, and enforce agreements.

Retention periods may vary depending on account activity, customer settings, legal obligations, and business requirements.

6. Security Measures

ChatLyn implements industry-standard security measures including:

  • HTTPS/TLS encryption
  • Encrypted storage where appropriate
  • Access controls
  • Role-based permissions
  • Secure authentication
  • Infrastructure monitoring
  • Internal access restrictions
  • Audit logging
  • Backup and recovery systems
  • Security reviews and updates

While we take reasonable measures to protect information, no system is completely secure.

7. International Data Transfers

Data may be processed and stored in multiple countries where our infrastructure providers or partners operate.

By using ChatLyn, you acknowledge that data may be transferred internationally subject to applicable safeguards.

8. User Rights

Depending on applicable laws, users may have rights to:

  • Access personal data
  • Correct inaccurate information
  • Request deletion
  • Restrict processing
  • Object to processing
  • Request portability
  • Withdraw consent
  • Lodge complaints with regulators

Requests may be submitted to privacy@chatlyn.com.

9. Data Deletion Requests

Businesses and users may request deletion of account or messaging data by:

  • Contacting privacy@chatlyn.com
  • Submitting requests through the dashboard
  • Using account deletion settings where available

Certain information may be retained where legally required.

10. Cookies & Tracking Technologies

ChatLyn may use cookies and similar technologies for:

  • Authentication
  • Session management
  • Analytics
  • Security
  • Performance optimization
  • User preferences

Users may control cookies through browser settings.

11. Childrens Privacy

ChatLyn is not intended for children under the age required by applicable law. We do not knowingly collect personal data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective upon posting. Continued use of ChatLyn after updates constitutes acceptance of the revised policy.

13. Contact Information

For privacy-related inquiries: ChatLyn